Data Deletion Instructions

1. Your Right to Data Deletion

At Lenormand Life, we respect your privacy rights and your control over your personal data. Under applicable data protection laws including the UK GDPR and EU GDPR, you have the right to request the deletion of your personal data. This page explains how you can exercise this right.

2. How to Request Data Deletion

To request the deletion of your personal data, please follow these steps:

1. Send an email to andy@lenormand.life
2. Use "Data Deletion Request" as the subject line
3. Include the following information in your email:
   • Your registered email address
   • Your username (if applicable)
   • A clear statement that you wish to delete all your personal data
   • Any specific data you want deleted (if not requesting full deletion)

3. What Data Will Be Deleted

Upon processing your deletion request, we will remove the following data associated with your account:

• Account information (email, username, password hash)
• Reading history and saved readings
• Personal preferences and settings
• Usage statistics and interaction data
• Any other personally identifiable information

4. Processing Timeline

We will acknowledge your request within 72 hours and complete the deletion within 30 days of receiving your request. In complex cases, we may extend this period by up to two additional months, but we will inform you of any such extension within the initial 30-day period.

5. Important Considerations

Please be aware of the following before submitting your deletion request:

• Irreversible Action: Once your data is deleted, it cannot be recovered
• Account Termination: Full data deletion will result in the permanent closure of your account
• Active Subscriptions: Please cancel any active subscriptions before requesting deletion
• Legal Retention: Some data may be retained as required by law (e.g., transaction records for tax purposes)
• Aggregated Data: Anonymous, aggregated data that cannot identify you may be retained for analytics

6. Data Retained for Legal Compliance

Certain data may be retained after your deletion request to comply with legal obligations, resolve disputes, enforce our agreements, or as otherwise permitted by law. This includes transaction records, which we are required to keep for tax and accounting purposes for up to 7 years. Any retained data will be securely stored and only accessed when legally required.

7. Verification Process

To protect your privacy and prevent unauthorized deletion requests, we may ask you to verify your identity before processing your request. This verification may include confirming your email address or providing additional information that only the account holder would know.

8. Contact Information

If you have any questions about the data deletion process or need assistance, please contact us: