Privacy Policy

How we collect, use, and protect your information

Last updated: December 7, 2025

1. Introduction

Welcome to Lenormand Life, operated by Tarotap Ltd. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By using Lenormand Life, you consent to the practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our services:

Account Information: Email address, username, and password when you create an account.

Usage Data: Reading history, preferences, and interaction patterns with our service.

Payment Information: Billing details processed securely through Stripe. We do not store complete payment card information.

Device Information: Browser type, operating system, IP address, and device identifiers.

Cookies and Tracking: Information collected through cookies, pixels, and similar technologies.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Lenormand reading services
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Personalize your experience and deliver content relevant to your interests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse

4. Data Protection & Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit (SSL/TLS), secure data storage, regular security audits, and access controls limiting who can view your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Services

We work with trusted third-party service providers:

  • Stripe: Payment processing
  • Supabase: Database and authentication services
  • Vercel: Website hosting and analytics
  • Anthropic/OpenAI: AI-powered reading interpretations

These providers have their own privacy policies, and we encourage you to review them.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, remember your preferences, and deliver personalized content. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of our service.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.

8. Your Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data
  • Rectify inaccurate or incomplete information
  • Request deletion of your personal data
  • Object to or restrict certain processing activities
  • Data portability
  • Withdraw consent at any time

9. Children's Privacy

Our service is not intended for children under 13 years of age (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Tarotap Ltd

71-75 Shelton Street, Covent Garden

London WC2H 9JQ, United Kingdom

Email: andy@lenormand.life